I went into the Clacton store on Monday and would like to send an email based on the service I received from a young lady called Amanda. As soon as I entered the shop a lady that worked there, whom I now know to be called Amanda gave me a lovely warm smile and came […]
Dear Paul I have been meaning to write to you, but just have not had time as I have been given freedom after many months of being housebound, I am rarely seen at home now. I thought that it’s time I made the move and bought a scooter, and I am so pleased that I […]
Cliff and I would like to thank you for your prompt and willing response following accidental damage to his electric wheelchair yesterday. It is such a relief to have it back in working order.
The prospect of being without the wheelchair for any length of time made us realise what a difference it has made to both our lives. For Cliff, it has opened up opportunities to get out of the house and to feel part of the community again, to the extent that we have booked a short holiday knowing that he will be comfortable and have access to places we visit.
For me, apart from the reassurance of knowing that Cliff is safe and comfortable, it means an end to the back strain and frustration I used to experience in trying to go anywhere with the manual wheelchair.
The time and care you spent measuring up and assessing Cliff’s needs when we purchased the wheelchair earlier this year was well spent. The wheelchair provides more comfort and support than any armchair and can be positioned to enhance his posture, which is a huge benefit. I also appreciated the time you spent providing ‘driving lessons’! Cliff is now able to come with me on walks to the local shops and, together with the wheelchair-adapted car we have purchased, it means that journeys are no longer something to be dreaded.
I would recommend Easy Mobility Services to anyone in a similar position. You manage to combine the personal touch with absolute professionalism and exceptional pre and after-sales service.
Cliff and Linda Knights
Hi Ben and Paul
Mission accomplished! Many thanks to all of you for your input into this situation –
To Paul for coming up with the solution –
To Ben for expediting it –
To Brendon for fitting the stairlift and retrieving the redundant one –
And finally to the young lady in the Cressing shop who realised my predicament when I phoned, and pressed all the right buttons.
Thanks again – there are now two happy bunnies in Ash Grove.
Easy Mobility Services have done it again! I had a problem last week with scooters offside rear collapsing after going down a very small kerb and managed to get it home in one piece.
Rang you and you were busy with a customer but managed to speak with Steve who came out about 4 hours later and managed to find a similar bracket on his van to the one that had snapped and after a bit of filing/drilling managed to get me up and running and today has just left after fitting a new component.