Hi, just wanted to thank you for sending us the Kymco gas strut so quickly, very much appreciated.
Sincere gratitude and admiration
I have just collected the New Road King mobility scooter from Tony the New Street Shop Chelmsford Manager. I wish to place on record my sincere gratitude and admiration for the way that, as in all my previous contact with Easy Mobility over several years, your customer service goes well beyond what might be expected from a busy organisation. Many staff have served me to the highest standards, and I hope you will publish this testimonial, as others who would do business with your company are sure to agree with me!
We were very pleased with our purchase of a riser recliner and would certainly recommend the company to our friends.
Excellent after sales service
Easy Mobility Services have done it again! I had a problem last week with scooters offside rear collapsing after going down a very small kerb and managed to get it home in one piece.
Rang you and you were busy with a customer but managed to speak with Steve who came out about 4 hours later and managed to find a similar bracket on his van to the one that had snapped and after a bit of filing/drilling managed to get me up and running and today has just left after fitting a new component.
Steve really is such a dependable man and follows your own and your companies excellent after sales service and work ethic plus he is always friendly and polite. I really can’t thank him enough he is a credit to your organisation…………….please thank him again for me.
I am always recommending you without any fear of comebacks.
Disabled people like me depend so much on transport and clearly you recognise this, believe me many do not.
Very Best Wishes to you all
Brian Mister MBE
Hi Ben and Paul
Mission accomplished! Many thanks to all of you for your input into this situation –
To Paul for coming up with the solution –
To Ben for expediting it –
To Brendon for fitting the stairlift and retrieving the redundant one –
And finally to the young lady in the Cressing shop who realised my predicament when I phoned, and pressed all the right buttons.
Thanks again – there are now two happy bunnies in Ash Grove.
The chair work on Friday went well & all seems to be fine now.
Many thanks for sorting things out.
Your company provides great service
Personal touch with absolute professionalism
Cliff and I would like to thank you for your prompt and willing response following accidental damage to his electric wheelchair yesterday. It is such a relief to have it back in working order.
The prospect of being without the wheelchair for any length of time made us realise what a difference it has made to both our lives. For Cliff, it has opened up opportunities to get out of the house and to feel part of the community again, to the extent that we have booked a short holiday knowing that he will be comfortable and have access to places we visit.
For me, apart from the reassurance of knowing that Cliff is safe and comfortable, it means an end to the back strain and frustration I used to experience in trying to go anywhere with the manual wheelchair.
The time and care you spent measuring up and assessing Cliff’s needs when we purchased the wheelchair earlier this year was well spent. The wheelchair provides more comfort and support than any armchair and can be positioned to enhance his posture, which is a huge benefit. I also appreciated the time you spent providing ‘driving lessons’! Cliff is now able to come with me on walks to the local shops and, together with the wheelchair-adapted car we have purchased, it means that journeys are no longer something to be dreaded.
I would recommend Easy Mobility Services to anyone in a similar position. You manage to combine the personal touch with absolute professionalism and exceptional pre and after-sales service.
Cliff and Linda Knights
Thank you so much for the total care that you have given me
I have been meaning to write to you, but just have not had time as I have been given freedom after many months of being housebound, I am rarely seen at home now.
I thought that it’s time I made the move and bought a scooter, and I am so pleased that I visited your mobility centre and received the care and attention you gave me in buying a scooter that fulfils my health needs.
The time you gave me as to the Midi XLS Kymco and the information regarding all matters concerning the scooter has been invaluable, the attention regarding the delivery, visit and care shown on our practice run was as much as anyone could possibly ask
This Scooter has changed my life, I have been housebound for months and have an Airedale dog that needs exercise, and above all, I needed to get out of the house. I am out every day with my dog, enjoying every day, meeting people.
The dog has plenty of exercise, he walks and trots alongside with no trouble at all, in fact, he guards the scooter jealously and sits by the shed in the mornings waiting for ‘Madge’ (the scooter) to appear.
Paul, I thank you so much for the total care that you have given me, which is not often found these days, Thank you
I Can’t Speak Highly Enough of Your Staff Member
I went into the Clacton store on Monday and would like to send an email based on the service I received from a young lady called Amanda.
As soon as I entered the shop a lady that worked there, whom I now know to be called Amanda gave me a lovely warm smile and came over as it was clear I wasn’t sure what I was looking at.
I’d been set the task of finding out prices of new scooters for my 92 yr old grandmother.
I can’t speak highly enough of your staff member, not only did she know her knowledge but also informed me of weekly payment plans as she’s on disability. She put me at ease on every area and explained things I wasn’t clear on and recommended other areas that may also help her around the home.
I work in retail myself and cannot say how much of an asset to your company Amanda is, she went above and beyond and took the time that most wouldn’t have. She’s very welcoming and warming and I shall certainly be recommending people visit the shop and see her for things they may need due to her lovely service.
Please pass on my heartfelt thank you to her.
Nothing Short of Outstanding
Following several failed attempts to engage a wheelchair showroom in my local area, I decided to contact Easy Mobility Services after an internet trawl of wheelchair dealers.
Initially, a first visit was arranged over the telephone to begin a discussion about buying an active wheelchair. Ben Upson had no hesitation about driving from his Colchester base to visit me at my home address (a considerable distance of approximately 70 miles). He brought three makes of wheelchairs with him so that a visual comparison could be made between folding and rigid-framed wheelchairs.
After Ben had given me a detailed breakdown of each type, I decided to opt for the Kuschall K-Series wheelchair. He then very carefully measured me for the right frame prescription and took me through the various ‘add-ons’ that could potentially be beneficial (quite a lengthy process, but obviously necessary). Some four weeks later, as promised, the new wheelchair that I had chosen was punctually delivered by Ben himself.
Quality of service
Throughout the whole process, I found Ben to be very honest and highly professional. It quickly became apparent that he is way ahead of our more local sales advisers, both in terms of product awareness and wider industry knowledge.
He showed genuine excitement about the latest advances in wheelchair design. It is a tribute to this professional approach that he did not, at any point, oversell any particular wheelchair model or ‘add-on’ items and always gave me undisputable and honest advice. Indeed, whilst I was considering choosing a higher priced Kuschall wheelchair, Ben carefully pointed me to a more fit-for-purpose, entry-level specification better suited to my particular situation and requirements.
This was proposed on the basis that I could possibly upgrade in years to come, as I become more accustomed to active wheelchairs. In hindsight, the eventual model he recommended (and that I chose) is perfectly adequate for my needs. Ben is a relaxed, amiable man but always maintained a professional ‘edge’ throughout our two meetings.
Without hesitation, I can say that the quality of the service I recently received from Ben Upson was nothing short of outstanding. Furthermore, I will definitely recommend him and Easy Mobility Services to others seeking to buy a wheelchair or other mobility aid.
Thank you, Ben.
Dr D Grange
I would just like testify to the excellent service provided by Easy mobility in Braintree.
I first made contact to inquire about a Scooter that I needed urgently as I have Multiple Sclerosis and was going on holiday. I spoke with Ms Claire Tracy within a week Claire had the scooter that I asked for delivered to me at my address in Somerset. Claire is a very kind and helpful lady and credit to Easy mobility.
Kindness and Patience Much Appreciated
Dear Paul and Nicky,
Thank you for making the process of buying my sister in law a power chair last Saturday so easy.
Nicky- your kindness and patience were much appreciated.
Easy Mobility Services were diligent, tidy, and exceptional when sorting out our problem.
A very good understanding of my mobility needs…
I just want to say, big thank you to Paul. I am so pleased with my new Illusion scooter & such great service from you and your company. I have used the scooter three times now, what a big difference compared to my old one.
Great service and no pushy sales speak, just a very good understanding of your product and my mobility needs, thank you again.
Thanks For All Your Help
I would like to say thank you so much for the tea trolley. I was dead against having one but eventually bought one and can honestly say it was the best thing I had ever bought. Even my posture has corrected itself and I stand up so much taller. Thanks for all your help.
The leg cast protector I bought was the best thing – just come out of the hospital and managed to have the first shower for 6 months, was amazing.
Black Notley, Braintree.
Grateful That You Responded So Quickly
This is just to thank you for the prompt service you provided in sending me a Harley Comfort Plus wheelchair cushion. This is an essential item for my 94 year old Mother and I am grateful that you responded so quickly…
With best wishes,
Excellent, kind, and most professional service
It is with pleasure that I forward to you this thank you note for the excellent, kind, and most professional service you have provided for us – especially when dealing with such sensitive, and personal health support requirements, and circumstances.
Each member of the Easy Mobility Team I have dealt with, irrespective of location, have been extremely professional and helpful. I have no hesitation in recommending Easy Mobility to other potential service users.
My very best wishes,
Richard and Valerie
Huge thank you for all your kindness and support
I just wanted to say a huge thank you for all your kindness and support (and laughter) yesterday. It was a huge thing for Lauren even to walk in let alone leave with a mobility scooter which she is thrilled about and can see the positive effect it will have on her life.
Your knowledge and humour was invaluable in us making this decision so thank you!!!
It also helps knowing you are there in person if ever have any issues.
Take care and thank you once again.
I just wanted to write to you regarding our recent purchase of a Quickie self propelled wheelchair. Our daughter is 16 and has ME and Hypermobility syndrome. Although it was recommended through Essex Wheelchair service that she needed a lightweight self propelled wheelchair. She did not meet the funding criteria.
We had viewed several off the shelf wheelchairs at other companies and could not find a wheelchair that our daughter could manage herself. My husband researched further and contact Easy Mobility Services in Colchester. Melissa advised several different options and explained that Quickie could provide several wheelchairs to view and trial.
After several phone calls and much work from Melissa, we were able to meet and view appropriate wheelchairs. The appointment was extremely thorough and we were able to find the most suitable wheelchair for our daughters’ needs.
We were not in a position to purchase the wheelchair ourselves and Melissa suggested several charities to approach. We were fortunate to receive a large donation from Colchester Catalyst. We also crowdfunded and our daughter used her DLA fund. This has enabled us to purchase the most appropriate wheelchair for her needs.
Both myself and my husband wanted to extend our heartfelt thanks to Melissa. Her customer service has gone above and beyond. She was far more knowledgeable than other mobility shops. Offering funding advice which was invaluable.
We were really impressed with the support and knowledge provided by Melissa. We would not have known how to find a local company that could provide a service in order to prescribe a specific wheelchair.
Once again many thanks
Dave and Vicky Kelway
Absolutely Blown Away by the Service I Have Received
Hello, again Paul,
From the time I first made contact with your Company, I have been absolutely blown away by the service I have received. It has been wonderful and it all began with you.
I phoned the Clacton office and the young lady there was beyond helpful (with sincere apologies I forget her name). She then passed me on to Carol who treated me like a long-lost friend and then I met James who did my Scooter Service. His attitude and manner was a joy to behold. I would ask that you thank everyone on my behalf.
Whilst I hope my Scooter outlives me (I am 69) should it die before I do, I will have no hesitation in contacting your Company again. To say I was impressed would be a major understatement and I wish you all the best for the future.
Many many thanks.
Lynda Snowden aka Lynda Graham (Miss)
Incredible Customer Service
I would like to give you feedback regarding your team at the Colchester branch.
Melissa and Dawn are both providing the most incredible Customer Service and are to be commended for the advice they give and their friendly but professional manner.
I have every confidence that they will leave no stone unturned to find the right mobility equipment for my current needs, EXCELLENT!
Dear Roger (Clacton-on-Sea branch).
Yesterday I took possession of a Drive Airfold CarbonPowerchair and nervously put off giving it a street trial until this morning, but nothing could have been easier or more rewarding. Driving it is different certainly, with a joystick, but it is almost instinctive. The chair is such a friendly mobility device because I was able to speak to people who watched me confidently do wheelies and even drive through a narrow doorway in a shopping centre, and were amazed to learn that l was a Learner Driver.
Credit must be given to Dave who demonstrated so thoroughly and patiently when he made the delivery. It was he who made it look easy.
I will be more than happy to recommend the chair to any wavering customer if you think they may benefit with a word from a happy customer.
Mrs R Keogh,
Excellent, Friendly Customer Service
Thank You to Karen and Anna for their professional, excellent, friendly customer service earlier. Great range of mobility products and superb knowledge.